Genesys Cloud - Main

Hi,

Currently we are offering digital bot flow based survey at the end of Whatsapp interactions by transferring the interaction to an unstaffed queue using a button on the agent script. In the In-queue flow of this unstaffed queue, we call the digital bot flow. This is due to the limitation of not able to transfer Whatsapp interaction to an inbound message flow (which calls the survey digital bot flow) from script.

Would like to know if there is a better way of offering this survey for Whatsapp interactions. 

Thanks in advance

FYI - we are releasing new feature in few weeks to allow for configurable flow after agent disconnect, which might help here > https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

Hi,

Currently we are offering digital bot flow based survey at the end of Whatsapp interactions by transferring the interaction to an unstaffed queue using a button on the agent script. In the In-queue flow of this unstaffed queue, we call the digital bot flow. This is due to the limitation of not able to transfer Whatsapp interaction to an inbound message flow (which calls the survey digital bot flow) from script.

Would like to know if there is a better way of offering this survey for Whatsapp interactions. 

Thanks in advance

Hi Angelo,

That's great news - this feature will be extremely valuable.

Having the ability to configure actions after the agent disconnects closes an important gap and unlocks several post-interaction use cases that are currently hard to implement cleanly.

Is there any tentative timeline or target release window you can share for when this will be available?

Looking forward to testing it once it's released. Thanks for the update!

FYI - we are releasing new feature in few weeks to allow for configurable flow after agent disconnect, which might help here > https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

Hi,

Currently we are offering digital bot flow based survey at the end of Whatsapp interactions by transferring the interaction to an unstaffed queue using a button on the agent script. In the In-queue flow of this unstaffed queue, we call the digital bot flow. This is due to the limitation of not able to transfer Whatsapp interaction to an inbound message flow (which calls the survey digital bot flow) from script.

Would like to know if there is a better way of offering this survey for Whatsapp interactions. 

Thanks in advance

Hi,

Currently we are offering digital bot flow based survey at the end of Whatsapp interactions by transferring the interaction to an unstaffed queue using a button on the agent script. In the In-queue flow of this unstaffed queue, we call the digital bot flow. This is due to the limitation of not able to transfer Whatsapp interaction to an inbound message flow (which calls the survey digital bot flow) from script.

Would like to know if there is a better way of offering this survey for Whatsapp interactions. 

Thanks in advance