Genesys Cloud - Main

We're currently using a Pre-Call rule on progressive and predictive campaigns that checks a column for specific data, say a boolean value, and when true, switch to Preview. We have to assume it works because we cannot locate anywhere in the reporting to indicate the outbound call type to show if it was dialed using Preview, Progressive, etc.

Is there anywhere in reporting to show this? We're also using Genesys A3S and the data does not show up there either. Help?

#Outbound
#Reporting/Analytics

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Jeremy Carlton
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Hi Jeremy,

The only way I can think of differentiating the two dialing types is that Preview calls will show as a callback. 

Someone else in the community may have a better solution for tracking this though

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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