How can I capture the phone number currently being dialed for a contact that has multiple phone numbers into a variable in the Genesys Cloud Outbound Dialer Architect flow?
This information needs to be reused in the agent script so that the agent can either add the currently dialed phone number to the DNC list or remove only that specific phone number from the contact. In some cases, adding the phone number directly to the DNC list is not an option because the same phone number may be associated with another contact. Therefore, we need to identify the exact phone number that was dialed during the interaction.
Best Regards,
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Tibin Thomas
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