Hello Roberto and Reginald,
The Genesys User Experience (UX) Research team is running a study around the topic of Inbound and Outbound campaigns.
ABOUT THE STUDY:
- Date: from December 1st to 16th
- Type of study: video chat with one of our researchers
- Length: 45 minutes
- Location: Remote – via Zoom
- Your reward: $75 USD or 5,000 GCAP Points, 1-2 weeks after participation
TO PARTICIPATE, COMPLETE THE FORM BELOW 👇
https://app.smartsheet.com/b/form/b0b0843fa7194654aeafdde4e87a4758
If you're selected to participate, we'll email you more details about the study and set a time for your session.
IF YOU STILL HAVE QUESTIONS:
Email us at SponsorUserProgram@genesys.com
We look forward to meeting with you!
Best,
UX Research Team
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Lais Freitas
Genesys - Employees
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Original Message:
Sent: 11-08-2022 13:23
From: Roberto Vallejo Hernandez
Subject: Outbound Rules
Hi community!
Im configuring an outbound rule where I need to execute a data action with each contact if it is not reached, at the begining I tried to do it configuring a rule with category Wrap-Up and call analysis = person & then I invert the condition, to execute this WS every time its not a contact but it doesnt match for all cases, for example when the contact hangs up when its in the queue, so then I configured 3 different rules the first two with call analisys = busy and no answer, the third rule I configured with system disposition = Outbound Disconnect, Outbound Ambiguous, Outbound Machine & Outbound failed to reach an agent but I found others system disposition that they are not matching the rule there are some examples: ININ-OUTBOUND-SIT-CALLABLE, ININ-OUTBOUND-SIT-UNCALLABLE, ININ-OUTBOUND-NUMBER_COULD_NOT_BE_DIALED, ININ-OUTBOUND-NUMBER-UNCALLABLE-SKIPPED, ININ-OUTBOUND-CONTACT-UNCALLABLE-SKIPPED, ININ-OUTBOUND-INVALID-PHONE-NUMBER, ININ-OUTBOUND-FAX, ININ-OUTBOUND-ON-DO-NOT-CALL-LIST. How can I execute my data action when this kind of events happens durign a campaign?
Thanks in advanced!
#Outbound
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Ling. Roberto Vallejo Hernandez
Sixbell México
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