Genesys Cloud - Main

For the final (third) installment of the Reporting and Analytics video series, Matt Lawson sits down with Genesys Cloud PMs, @Ryan Legner and @Austin Keogh, to talk about "data lakes." They go through how the Genesys lakehouse works, why it's beneficial, and what to expect when using the platform. Think faster and more consistent data exports that are auditable.

Watch now: 

Chapters: 

0:00 - 2:45: Intros

2:46 - 28:06: Data Lakehouse Information

28:07: 31:04: Outro

Resource Links:

Ideas Lab Portal: https://genesyscloud.ideas.aha.io/ 

Reporting and Analytics Community: https://community.genesys.com/communities/gc-reporting-analytics?CommunityKey=9d7ae610-3d14-4a0f-b4ca-01956bd99858

#Unsure/Other

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Nicole Milliken
Senior Online Community Video Specialist
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I wanted to follow up and say a big thank you to Matt and Ryan for their help creating with this content! I'm incredibly grateful for the opportunity to collaborate with the Genesys community and help shape the future of our data roadmap.

 

It's exciting to see the momentum building, and I'm really looking forward to what's coming next. This is just the beginning-and your input can help guide where we go from here. If you haven't already, please check out the idea on the Genesys Cloud Ideas Portal and share your thoughts or questions directly there:

https://genesyscloud.ideas.aha.io/ideas/DARDIC-I-9

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Austin Keogh
Principal Product Manager – Data Platform
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