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  • 1.  Performance: Time Display

    Posted 08-02-2023 02:23
    No replies, thread closed.

    Hello,


    in Agent Performance, the times are not displayed in hours and minutes in the monthly view as soon as the time exceeds 24 hours, but only in days. Is there a way to adjust this? We currently have the workaround via export, but this is rather borderline in terms of handling and GDPR.

    Thank you 


    #Reporting/Analytics

    ------------------------------
    Dirk Krampe
    Sixt SE
    ------------------------------


  • 2.  RE: Performance: Time Display

    Posted 08-03-2023 03:36
    No replies, thread closed.

    Lucky for you, this feature (or very close to it) is in development:  Option to allow all times to be either | Genesys Cloud Ideas Portal (aha.io).

    No need to vote on it, but comment want you want to see.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Performance: Time Display

    Posted 08-04-2023 13:36
    No replies, thread closed.

    Hello Robert and Dirk.  I just wanted to clarify that the duration format enhancement included in https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1389 (into which ANLS-I-896 was merged) will allow a new format of seconds.  This will be for exports only and will not cover existing performance views.  Once this feature has been released, the formats available for duration columns in exports will be HH:MM:SS, seconds and milliseconds. 



    ------------------------------
    Greg Cole
    Genesys - Employees
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    Original Message


  • 4.  RE: Performance: Time Display

    Posted 08-05-2023 17:45
    No replies, thread closed.

    Greg, any chance we can get optional display of HH:MM:SS, Days, Seconds in the Performance Views?  Something like this idea:  Ability to assign calls to queues in | Genesys Cloud Ideas Portal (aha.io)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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