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  • 1.  Phone Selection

    Posted 03-09-2022 09:24
    No replies, thread closed.
    Is there a report we can pull on when an agent deselects their phone in PC. If so, can you provide steps on pull that?
    #Reporting/Analytics

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    David Harring
    SimpliSafe, Inc.
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  • 2.  RE: Phone Selection

    Posted 03-12-2022 18:33
    No replies, thread closed.
    I don't see and API nor a good data analytics for this.  Best I could come up with is a notification on the user.{ID}.station and watch for it, but that would have to be on every user.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Phone Selection

    Posted 03-14-2022 10:46
    No replies, thread closed.
    David, this sounds a bit similar to the conversation in this thread. There were some workarounds mentioned there and also an Idea post that is now Under PM Review.

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    Casey Ramirez
    Humana Inc.
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