l.vicenzotti | 2018-05-04 12:31:47 UTC | #1
Hi all,
I'm giving a try to the Embeddable Framework, and I wanted to let you know that currently third party chat interactions (external provider) cannot be picked up. When the button for the pickup is pressed nothing happens. The interaction pickup works fine in the full PureCloud portal. Native webchat interactions instead work fine in the embeddable framework.
Console logs show: 2:30:05322 PM => Calling realtime.joinRoom API with room id: NONE app.js:73 2:30:13352 PM => Clicked Pickup call control app.js:73 2:30:13_353 PM => Calling realtime.joinRoom API with room id: NONE
tim.smith | 2018-05-07 17:09:17 UTC | #2
The Embeddable Framework doesn't currently support 3rd party chats. I've noted your request for this feature, however.
system | 2018-06-07 17:09:18 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 2821