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  • 1.  Portability for whatsapp lines to Genesys Cloud

    Posted 08-30-2021 10:06
    No replies, thread closed.
    Hi

    Approximately in July Facebook released the option to carry out the portability of customer lines to other providers, in this case I would like to know if Genesys already has this possibility available and if there is information on how this process would be since one of our customers is very interested in migrating to Genesys Cloud but cannot change his WhatsApp number.

    Regards
    #ArchitectureandDesign
    #DigitalChannels
    #Implementation

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    Juan Cruz Arango
    Information Systems Sudamericana S.A.
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  • 2.  RE: Portability for whatsapp lines to Genesys Cloud

    Posted 08-31-2021 08:22
    No replies, thread closed.
    Hi Juan --
    We are currently building out the process to migrate numbers between providers since WhatsApp has now provided this possibility.  Can you please reach out to me directly at katie.ritz@genesys.com so we can get the specifics on your customer?

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    Katie Ritz
    Sr. Product Manager
    Genesys - Employees
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    Original Message


  • 3.  RE: Portability for whatsapp lines to Genesys Cloud

    Posted 09-01-2021 09:03
    No replies, thread closed.
    Hi Katie

    Thank you very much for your response, share this information with our commercial for validation, I hope he will contact you soon.

    Regards



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    Juan Cruz Arango
    Information Systems Sudamericana S.A.
    ------------------------------

    Original Message


  • 4.  RE: Portability for whatsapp lines to Genesys Cloud

    Posted 09-02-2021 03:56
    No replies, thread closed.
    Hi Juan
    We used an appfoundry partner Puresocial to do this, fully integrated into Genesys and a fantastic company to work with. I highly recommend them.
    Regards
    Con Finucane
    IT Manager


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    Con Finucane
    Otonomee Customer Management Limited
    ------------------------------

    Original Message


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