We noticed that the API Explorer shows an attribute "predictiveRouting" on the root level of the Queue object with attributes "respectSkills" and "enableConversationScoreBiasing" (both boolean) but in the SDK the Queue model class (in package
com.mypurecloud.sdk.v2.model
doesn't have this attribute although the
PredictiveRouting
class exists since 2021.
The SDK Version is 255.1.0
Just noticed that there is a question from last year: Genesys Cloud - Developer Community!
I will follow up there
#PlatformSDK
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Philipp Volkemer
Software Engineer
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