Genesys Cloud - Main

Hello.

I have problem to connect variables between a flow and script.

In the flow I take a participant data and in the script i put the same name in the  variable and mark inbound type

This is my flow

And this is my script

What am I missing or what am I doing wrong?

Hello, Francisco.

I think the best way to do this, is create the variable in your script and make sure it's published.  Then before you send the call to a queue, create a Set Screen Pop action.  Select the script, and then assign the value/variable from the flow in the field in the Set Screen Pop action that matches the variable you created.  This will send the value from the flow to the script for the agent to use.

Thank you,

Hello.

I have problem to connect variables between a flow and script.

In the flow I take a participant data and in the script i put the same name in the  variable and mark inbound type

This is my flow

And this is my script

What am I missing or what am I doing wrong?

Hello.

I have problem to connect variables between a flow and script.

In the flow I take a participant data and in the script i put the same name in the  variable and mark inbound type

This is my flow

And this is my script

What am I missing or what am I doing wrong?

Francisco,

I missed the variable set up in your earlier post.  The variable in the Script should be an input variable.  This will allow it to pick up the input from the Call Flow.

Thank you,

Hello.

I have problem to connect variables between a flow and script.

In the flow I take a participant data and in the script i put the same name in the  variable and mark inbound type

This is my flow

And this is my script

What am I missing or what am I doing wrong?

Hi jason, yes i pick up input variable but dont work, also the script is a inbound script

Francisco,

I missed the variable set up in your earlier post.  The variable in the Script should be an input variable.  This will allow it to pick up the input from the Call Flow.

Thank you,

Hello.

I have problem to connect variables between a flow and script.

In the flow I take a participant data and in the script i put the same name in the  variable and mark inbound type

This is my flow

And this is my script

What am I missing or what am I doing wrong?

Francisco,

It looks like everything is fine in the script variable wise.  It also looks like you are setting the screen pop in the in queue flow, based on your screen shot, if the caller does not wait in the queue until the step to set the screen pop is reached, it won't pass along that value to the scrip.  Is this script also the default script for the queue or are you setting the screen pop in the inbound flow as well, z-techTEST?  If you don't make it through all the steps in the in queue flow before the call reaches the agent from the queue, the variable value will be the default value of "".  Unless you wanted to pass information from the in-queue flow to the agent, the best place to set the value you want in the screen pop is from the inbound flow.  

Thank you,

Hi jason, yes i pick up input variable but dont work, also the script is a inbound script

Francisco,

I missed the variable set up in your earlier post.  The variable in the Script should be an input variable.  This will allow it to pick up the input from the Call Flow.

Thank you,

Hello.

I have problem to connect variables between a flow and script.

In the flow I take a participant data and in the script i put the same name in the  variable and mark inbound type

This is my flow

And this is my script

What am I missing or what am I doing wrong?