Genesys Cloud - Developer Community!

 View Only

Sign Up

  • 1.  Profanity Filters at User End

    Posted 03-06-2025 05:15

    How to mask/ apply filter for the data's entered by User during chat interactions. Any custom solutions.

    When Customer enters any data based on the regex defined in Digital filter rules,it get masked.

    But when an agent enters data its not working. How can we apply at user end with any custom solutions.


    #DigitalChannels
    #Security

    ------------------------------
    Maragatham Sadaiyandi
    Accenture Solutions Private Limited
    ------------------------------


  • 2.  RE: Profanity Filters at User End
    Best Answer

    Posted 05-01-2025 12:03
    Edited by Jason Kleitz 05-01-2025 16:53

    Hi Maragatham,

    This might be a better question for the Genesys Cloud - Developer Community. I have moved your post to that community so that the experts there may help you.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Profanity Filters at User End

    Posted 05-02-2025 07:21

    Maragatham is an excellent question, I hope it has a development



    ------------------------------
    Cesar Padilla
    INDRA COLOMBIA
    ------------------------------

    Original Message


  • 4.  RE: Profanity Filters at User End

    Posted 05-09-2025 13:36

    Hi Maragatham, 

    At the moment, digital filter rules are only inbound from the customer, not the agent out. Feel free to suggest this feature in our idea portal. https://genesyscloud.ideas.aha.io/portal_session/new



    ------------------------------
    Ewomazino Onokpise
    Software Engineer
    ------------------------------

    Original Message


Related Content