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  • 1.  PureCloud Interaction Logging setting in Zendesk broken

    Posted 09-02-2019 00:37
    No replies, thread closed.
    Hi, 

    We had implemented PureCloud for Zendesk to screen pop ticket page and perform interaction logging after call end.

    Anyone experience this issue as us where we were unable to perform "SAVE" to the Interaction Logging | Settings tab as below. After clicking on the "SAVE" button, there is nothing updated and after refreshing the page, the settings remain. Our objective is to unchecked the "Public Comments" and save on the setting to set the interaction logging that updated by PC to Zendesk to be non-public.

    When we doing inspect elements, it shows error. Anyone have any idea and is this a PureCloud issue or Zendesk issue?


    Appreciate and thanks a million if anyone could advice.

    Thanks

    #Implementation
    #Integrations
    #Unsure/Other

    ------------------------------
    Jin Huey Boey
    ITApps Sdn Bhd
    ------------------------------


  • 2.  RE: PureCloud Interaction Logging setting in Zendesk broken

    Posted 09-03-2019 12:43
    No replies, thread closed.
    You would probably get more information from the HAR file exported from the Network tab in the Developer Tools. There you can see the message sent to PureCloud (probably a POST) and the Response, which will probably give you a better idea of where the problem lies.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: PureCloud Interaction Logging setting in Zendesk broken

    Posted 09-04-2019 08:59
    No replies, thread closed.
    Jin Huey Boey,

    We discovered a bug that was introduced into the Zendesk package and released an updated version containing a fix yesterday afternoon EDT.  Please refresh your page and attempt to save the settings again to confirm that the issue has been resolved.

    ------------------------------
    Richard Schott
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: PureCloud Interaction Logging setting in Zendesk broken

    Posted 09-05-2019 00:35
    No replies, thread closed.

    Hi Richard, 

    It's fixed! Thanks!



    ------------------------------
    Jin Huey Boey
    ITApps Sdn Bhd
    ------------------------------

    Original Message


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