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  • 1.  Queue Activity Detail

    Posted 12-12-2022 15:48
    No replies, thread closed.
    Does anyone know which specific permissions we need to get a rep to give them access to the Queue Activity Detail section. They have permissions to see the queue activity, but cannot go into it to get details about the calls coming in. Want to give them this permission without giving them supervisor permissions.
    #SystemAdministration

    ------------------------------
    Tommy Oudavanh
    ISN Software Corporation
    ------------------------------


  • 2.  RE: Queue Activity Detail

    Posted 12-12-2022 19:38
    No replies, thread closed.
    Hi Tommy -
    Have you checked out this page yet? There's a listing of permissions at the top; personally, i'd stay clear of giving agents the permissions to change each others status or log each other out. :)
    https://help.mypurecloud.com/articles/queues-activity-detail-view/

    Hope this helps!

    ------------------------------
    Cory King
    IT Lead
    Interstate Gas Supply, Inc.
    ------------------------------



  • 3.  RE: Queue Activity Detail

    Posted 12-13-2022 16:59
    No replies, thread closed.
    Hey Cory,

    Thank you for replying. I tried that, added all the permissions listed and still nothing.

    ------------------------------
    Tommy Oudavanh
    ISN Software Corporation
    ------------------------------

    Original Message


  • 4.  RE: Queue Activity Detail

    Posted 12-19-2022 07:55
    No replies, thread closed.
    Hi Tommy - 
    I tested on my end and I see what you're saying: following the permissions listed in the documentation isn't enough for the agent to get access. I tried adding a few other permissions but i wasn't able to find a resolution. :(

    Sorry I couldn't find a solution for you!

    ------------------------------
    Cory King
    IT Lead
    Interstate Gas Supply, Inc.
    ------------------------------

    Original Message


  • 5.  RE: Queue Activity Detail

    Posted 12-19-2022 08:16
    No replies, thread closed.
    Thanks for looking Cory, I think we found the issue. It was a simple one too, the reps were looking at My Queue Activity, but should have been looking at just Queue Activity. I was hitting myself in the head with this one lol

    ------------------------------
    Tommy Oudavanh
    ISN Software Corporation
    ------------------------------

    Original Message


  • 6.  RE: Queue Activity Detail

    Posted 12-19-2022 08:24
    No replies, thread closed.
    Thanks for the update! That makes sense. Glad to hear you were able to get this worked out!

    Thanks,

    ------------------------------
    Cory King
    IT Lead
    Interstate Gas Supply, Inc.
    ------------------------------

    Original Message


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