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  • 1.  Read the waiting interaction email - Cherry Picking

    Posted 07-29-2022 08:32
    No replies, thread closed.
    Hi,

    I want to know if it is possible (through cherry picking) to read the waiting interactions email by supervisor without answer the interaction ?
    I think it is possible through third party app (integration) and not basically with Genesys Cloud

    Do you have any idea about this capability if it is supported ?

    Thank you.
    #Integrations
    #Omni-ChannelDesktop/UserInterface
    #Reporting/Analytics
    #Unsure/Other


  • 2.  RE: Read the waiting interaction email - Cherry Picking

    Posted 07-29-2022 11:45
    No replies, thread closed.

    Bonjour Mostafa,

    We; Cloudoe in the Netherlands offer the services for this. We developed for this AMI - Advanced eMail Interface.
    Interest to see it work? Schedule a demo meeting (https://cloudoe.nl/ami-demo)or check AppFoundry and start rightaway experience on our entry offer - AMI Essential.

    Merci beaucoup -:)

    Rogier Thomas
    ami@cloudoe.nl



    ------------------------------
    Rogier Thomas
    Cloudoe BV
    ------------------------------

    Original Message


  • 3.  RE: Read the waiting interaction email - Cherry Picking

    Posted 07-29-2022 11:53
    No replies, thread closed.
    Hello Rogier,

    Many thanks for your feedback, yes sure, I will get look on your application and request a demo, it will be very interesting to our customer.

    Thank you so much.

    ------------------------------
    Mostafa Oudderhem
    SABIO FRANCE SAS
    ------------------------------

    Original Message


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