Genesys Cloud - Developer Community!

Hi Folks,

I've triggers for transcript and survey data synchronization with CRM task after survey completion. Survey is a Digital Bot-flow which is called via post-flow action from messaging flow. For, all the use cases transcript and survey both are getting synchronized to CRM task by hitting the triggers whether it is agent or customer disconnection except one case. When one of the survey questions is selected "dissatisfied", the transcript is not updating the CRM task but survey data is getting stored. 

Only, in this case recording API is failing and leaving the transcription part of the task empty. I didn't understand the reason of failure after brainstorming a lot.  But, when I am manually executing the same data action to get the transcription with the same conversationid, I am able to get that successfully. Please suggest me what can be the reason for this. 

I added delay in triggers and before data action call but no luck.

API used to get transcription - Get /api/v2/conversations/{conversationId}/recordings

Triggers Event Topic used f- v2.detail.events.conversation.{id}.customer.end, 

                                                  v2.detail.events.conversation.{id}.acw, 

                                                  v2.detail.events.conversation.{id}.wrapup

Hi Subhajit,

Have you tried implementing a retry pattern instead of a fixed delay?

Given that the same API call works when you test it manually with the same conversationId, it's likely that the transcription isn't available yet at the time the trigger fires, but becomes available shortly after.

Might be worth retrying the call a few times with small delays to see if that resolves it.