Genesys Cloud - Main

Is there anyway to do an audit on all calls a user has listened to?

I know there is the audit feature in UI and APIs for it, but those don't working with recordings.

There is the Conversation > Quality > Audit API but that requires the conversation ID

What I want is a list of conversation IDs where the recording was 'read' for a known user. 

#PlatformAdministration
#Reporting/Analytics
#System Administration

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Anton Vroon
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Hey Anton

The "realtime" Audit API doesn't have Recording as a service name but the batch/job one does.  You could run a batch job against 

/api/v2/audits/query

and send 

{
   "interval": "2023-03-07T00:00:00Z/2023-03-10T00:00:00Z",
   "serviceName": "Quality",
   "filters":[{"property":"EntityType","value":"Recording"}
    ,{"property": "Action", "value": "Read"}
   
   ]
}

You'd then have to do some filtering on your response.  A few steps to achieve it but hopefully it heads the way you want.

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Vaun McCarthy
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