Genesys Cloud - Main

Hi All


I'm having trouble trying getting the Genesys Cloud & Edge Release notes through to my work email address.
I currently receive these on my gmail address, as we initially had an issue with the addresses not being white listed, the white listing issue has been resolved & my colleagues are receiving these - just not me.

As the subscription to these notes is not via a login process, I'm wondering if I'm being seen as a duplicated user or something.
I've tried to outsmart this by typing a different Org name, but still no success.

At the bottom of the release notes that come through to me gmail account I can manage my subscription there, but that only applies to that email address.

Anyone else have this issue? or have any suggestions on where to go or what to do.


------------------------------
Paula Fleming
Cigna International
------------------------------

Hello Paula,

Sorry for the trouble you are having with receiving the release notes emails. I will look into this issue and report back.

------------------------------
Priscilla Lynch
Genesys - Employees
------------------------------

Original Message:
Sent: 02-11-2020 20:16
From: Paula Fleming
Subject: Release notes - Genesys Cloud & Edges Release Notes

Hi All


I'm having trouble trying getting the Genesys Cloud & Edge Release notes through to my work email address.
I currently receive these on my gmail address, as we initially had an issue with the addresses not being white listed, the white listing issue has been resolved & my colleagues are receiving these - just not me.

As the subscription to these notes is not via a login process, I'm wondering if I'm being seen as a duplicated user or something.
I've tried to outsmart this by typing a different Org name, but still no success.

At the bottom of the release notes that come through to me gmail account I can manage my subscription there, but that only applies to that email address.

Anyone else have this issue? or have any suggestions on where to go or what to do.


------------------------------
Paula Fleming
Cigna International
------------------------------

Hi Paula,

We suggest that you re-subscribe your work email address here:

https://www.genesys.com/campaign/subscribe-genesys-communications

The February 12 Genesys Cloud Release Notes, as well as a February 12 Edge and Media Tier Release Notes, just posted this morning, so you will need to wait until next Wednesday (February 19) to see if the issue is resolved. Let us know if that works.

 Sincerely,

------------------------------
Priscilla Lynch
Genesys - Employees
------------------------------

Original Message:
Sent: 02-11-2020 20:16
From: Paula Fleming
Subject: Release notes - Genesys Cloud & Edges Release Notes

Hi All


I'm having trouble trying getting the Genesys Cloud & Edge Release notes through to my work email address.
I currently receive these on my gmail address, as we initially had an issue with the addresses not being white listed, the white listing issue has been resolved & my colleagues are receiving these - just not me.

As the subscription to these notes is not via a login process, I'm wondering if I'm being seen as a duplicated user or something.
I've tried to outsmart this by typing a different Org name, but still no success.

At the bottom of the release notes that come through to me gmail account I can manage my subscription there, but that only applies to that email address.

Anyone else have this issue? or have any suggestions on where to go or what to do.


------------------------------
Paula Fleming
Cigna International
------------------------------

Hi Priscilla


I've done this many, times however this has not been successful, after each attempt I wait a week for the next look of updates to be sent - but no success as yet.
Do you know if there are any validation checks that occur as in a user can not receive these updates on more than one email address.

Any assistance you can provide will be appreciated.

Thanks

------------------------------
Paula Fleming
Cigna International
------------------------------

Original Message:
Sent: 02-12-2020 09:44
From: Priscilla Lynch
Subject: Release notes - Genesys Cloud & Edges Release Notes

Hi Paula,

We suggest that you re-subscribe your work email address here:

https://www.genesys.com/campaign/subscribe-genesys-communications

The February 12 Genesys Cloud Release Notes, as well as a February 12 Edge and Media Tier Release Notes, just posted this morning, so you will need to wait until next Wednesday (February 19) to see if the issue is resolved. Let us know if that works.

 Sincerely,

------------------------------
Priscilla Lynch
Genesys - Employees

Original Message:
Sent: 02-11-2020 20:16
From: Paula Fleming
Subject: Release notes - Genesys Cloud & Edges Release Notes

Hi All


I'm having trouble trying getting the Genesys Cloud & Edge Release notes through to my work email address.
I currently receive these on my gmail address, as we initially had an issue with the addresses not being white listed, the white listing issue has been resolved & my colleagues are receiving these - just not me.

As the subscription to these notes is not via a login process, I'm wondering if I'm being seen as a duplicated user or something.
I've tried to outsmart this by typing a different Org name, but still no success.

At the bottom of the release notes that come through to me gmail account I can manage my subscription there, but that only applies to that email address.

Anyone else have this issue? or have any suggestions on where to go or what to do.


------------------------------
Paula Fleming
Cigna International
------------------------------

Hi Paula,

I will look into this some more and get back to you.

------------------------------
Priscilla Lynch
Genesys - Employees
------------------------------

Original Message:
Sent: 03-02-2020 02:50
From: Paula Fleming
Subject: Release notes - Genesys Cloud & Edges Release Notes

Hi Priscilla


I've done this many, times however this has not been successful, after each attempt I wait a week for the next look of updates to be sent - but no success as yet.
Do you know if there are any validation checks that occur as in a user can not receive these updates on more than one email address.

Any assistance you can provide will be appreciated.

Thanks

------------------------------
Paula Fleming
Cigna International

Original Message:
Sent: 02-12-2020 09:44
From: Priscilla Lynch
Subject: Release notes - Genesys Cloud & Edges Release Notes

Hi Paula,

We suggest that you re-subscribe your work email address here:

https://www.genesys.com/campaign/subscribe-genesys-communications

The February 12 Genesys Cloud Release Notes, as well as a February 12 Edge and Media Tier Release Notes, just posted this morning, so you will need to wait until next Wednesday (February 19) to see if the issue is resolved. Let us know if that works.

 Sincerely,

------------------------------
Priscilla Lynch
Genesys - Employees

Original Message:
Sent: 02-11-2020 20:16
From: Paula Fleming
Subject: Release notes - Genesys Cloud & Edges Release Notes

Hi All


I'm having trouble trying getting the Genesys Cloud & Edge Release notes through to my work email address.
I currently receive these on my gmail address, as we initially had an issue with the addresses not being white listed, the white listing issue has been resolved & my colleagues are receiving these - just not me.

As the subscription to these notes is not via a login process, I'm wondering if I'm being seen as a duplicated user or something.
I've tried to outsmart this by typing a different Org name, but still no success.

At the bottom of the release notes that come through to me gmail account I can manage my subscription there, but that only applies to that email address.

Anyone else have this issue? or have any suggestions on where to go or what to do.


------------------------------
Paula Fleming
Cigna International
------------------------------