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  • 1.  Removing Licenses

    Posted 03-08-2018 10:47
    No replies, thread closed.
    I have removed all Purecloud 2 roles that are assign to an Agent , so that they only have a communicate license  .

    When you search for that agent there still showing as having a purecloud 2 license .

    When does this license change appear on purecloud .?

    Regards
    Roisin


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    Roisin Floyd
    Wren Data Ltd.
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  • 2.  RE: Removing Licenses

    Posted 03-08-2018 16:52
    No replies, thread closed.
    Hi Roisin,

    I asked around and here's what I learned...

    License changes should show immediately on the People page. To figure out which role (and specifically which permissions) is the cause of the user possessing a PureCloud 2 license, go to the Admin > People > Edit Person > View Permissions tab. A list of permissions and licenses assigned to the user can be found there.

    I hope this helps.

    Thank you,

    ------------------------------
    Clay Tison
    Genesys - Employees
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    Original Message


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