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  • 1.  Restriction on profile personal details section.

    Posted 03-30-2022 07:55
    No replies, thread closed.
    Hi Team,

    I am looking for an option to restrict user to edit or view personal details section.

    what is the possible way to restrict.
    #SystemAdministration

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    Raghavapvds
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  • 2.  RE: Restriction on profile personal details section.

    Posted 04-02-2022 12:46
    No replies, thread closed.
    I believe when the company directory is Division-aware, this will be possible, but for now it is view or not view.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Restriction on profile personal details section.

    Posted 04-03-2022 02:27
    No replies, thread closed.

    I don't want any user to edit profile unless having access.

     

    Thanks&Regards,
    RaghavaPVDS

    + 91-970 448 8875
    Next Planned Absence

     






  • 4.  RE: Restriction on profile personal details section.

    Posted 04-04-2022 08:47
    No replies, thread closed.

    You can delete some of the fields if you don't want anyone to be able to use them: https://help.mypurecloud.com/articles/disable-fields-profile-configuration/

    Apart from that, I don't see a user permission to restrict for some people and not others.  The idea for that, is the common sharing of knowledge within a directory so that everyone has access to know each other.  If that is not desired, I would focus on removing fields so that no one would update them.