Genesys Cloud - Main

Hi there,
Not sure if this is possible via Architech via In Queue Call Flow or API.

I have a request from a customer to retrieve the current SLA while customer is in Queue awaiting a agent.

if SLA is for example, =20%, waiting customers get offered a option for a Callback.

Response would be appreciated if this is possible or not

#ArchitectureandDesign

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Reginald Sheraton
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Hi Reginald,

You can get SLA with Conversation Aggregate API and get it from GC Data Action.

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Taras Buha
taras@noralogix.com
www.noralogix.com
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Original Message:
Sent: 05-25-2021 15:48
From: Reginald Sheraton
Subject: Retrieve current Queue Service Level

Hi there,
Not sure if this is possible via Architech via In Queue Call Flow or API.

I have a request from a customer to retrieve the current SLA while customer is in Queue awaiting a agent.

if SLA is for example, =20%, waiting customers get offered a option for a Callback.

Response would be appreciated if this is possible or not

#ArchitectureandDesign

------------------------------
Reginald Sheraton
------------------------------