Genesys Cloud - Main

Hello,
Is there a way to run reports on queues but to also include any queues that may have been deleted?
#Reporting/Analytics

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Jay
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@Jay Mattner,

Your question has an answer on the latest episode of The Q&A Show at the 32:42 mark! Thank you for submitting your question, we had fun answering it!

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Nicole Milliken
Genesys - Employees
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Hi Jay - once a queue is deleted the queue itself drops off of most Performance views, the only way to 'run a report' is to start with the Interactions listing, export the data, and then do your own filtering and calculations from that raw listing of call data.

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Brad Murlin
Zillow, Inc.
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