Is anyone else have users reporting an issue where agents place an outbound call, attempt to schedule a callback but the field for the callback number that generally auto fills, does not populate. You can't manually add it either to schedule. You can type it in, but it never lets you click Schedule when you click the button.
Version 12.10.1+2-release/12.10.1-68d1cd8db7f84e71af2142ef37d732603a59fc23
Windows desktop version 2.46.855.0
Returning a blank like this 90% of the time.
It happens for any queue, agents are redialing the number and hanging up to get the number populated in the field, sometimes more than once. I do have a ticket open with our 3rd party support and submitted traces.
#Outbound#PredictiveEngagement/Routing#Unsure/Other------------------------------
WendySachen
Sr. System Administrator
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