Hi guys,
First time posting here :-) I'm hoping you guys can help me out. I'm trying to create a script for our agents to help guide them through a call. Now I have to mention, I'm no IT specialist. I can follow instructions, but in case of all the Boolean code, I need specific instructions ;-) I understand our current flows in the architect and know what action does what, so I can replicate existing things. I don't know enough to create actions myself though.
With that in mind, I can easily make some Radio buttons in the flow, and can make sure that per level, only one can be selected. Now I want to make sure that when an agent selects "Levertijd" for example, only the "meer dan 5 werkdagen" and "minder dan 5 werkdagen" options are visible. When an agent selects "order", only "wijzigen product" and "annuleren" should be visible. (see the image below)
I understand from the articles in the resource center that this is linked to the visibility and can be fixed with an if this then that options. I just don't really know what to fill in where to make it work ;-)
I'm hoping one of you guys can be my guardian angel and help me out. Thanks in advance for all your help and if you need more info, please let me know!
#ArchitectureandDesign------------------------------
Nicole Verspeek
Fixami Nederland B.V.
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