Good one for the idea site. What you can do is create a submit button that runs a Secure IVR to check the participant data for that variable and if not filled in, return to agent. If filled in, disconnect Interaction.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 01-16-2020 07:37
From: sam spicer
Subject: Script mandatory Fields
Hi,
On a script is there a way to make a field mandatory so it has to be completed? The Requires Value option doesn't seem to enforce that it must be completed?
#SystemAdministration
#Telephony
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sam spicer
Curo Group
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