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  • 1.  Script mandatory Fields

    Posted 01-16-2020 07:38
    No replies, thread closed.
    Hi,

    On a script is there a way to make a field mandatory so it has to be completed? The Requires Value option doesn't seem to enforce that it must be completed?
    #SystemAdministration
    #Telephony

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    sam spicer
    Curo Group
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  • 2.  RE: Script mandatory Fields

    Posted 01-17-2020 10:28
    No replies, thread closed.
    Good one for the idea site.  What you can do is create a submit button that runs a Secure IVR to check the participant data for that variable and if not filled in, return to agent.  If filled in, disconnect Interaction.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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