Thank you
@Melissa Bailey. I hope the data captured in bot, setting as content is secure will not get displayed in anywhere like transcripts or in any other reporting/logging.For Collecting customer details like Credit Card this ensures PCI Compliance.
Also
is there a way to ensure PCI data for the customer details collected during agent interaction can be automatically detected and retracted by Genesys (in the event agent missed using secure pause)
------------------------------
Maragatham Sadaiyandi
Accenture Solutions Private Limited
------------------------------
Original Message:
Sent: 01-25-2023 09:08
From: Melissa Bailey
Subject: Secure Variable in VoiceBot
Secure variables in bot flows only work when invoked from a secure flow.
You could transfer from the inbound call flow to a secure call flow then to a bot flow.
------------------------------
Melissa Bailey
Genesys - Employees
Original Message:
Sent: 01-25-2023 03:20
From: Maragatham Sadaiyandi
Subject: Secure Variable in VoiceBot
No. From Inbound Call --> Botflow and within Bot flow i am using this variable.
------------------------------
Maragatham Sadaiyandi
Accenture Solutions Private Limited
Original Message:
Sent: 01-24-2023 10:28
From: Melissa Bailey
Subject: Secure Variable in VoiceBot
Are you entering the bot flow from a secure call flow?
------------------------------
Melissa Bailey
Genesys - Employees
Original Message:
Sent: 01-24-2023 02:26
From: Maragatham Sadaiyandi
Subject: Secure Variable in VoiceBot
Hi Team,
We are trying to use the slot variable as "Content is secure" as below. But Bot exiting the flow with Exit Reason as Error.InsecureClient. Any idea to use the slots as secure data
#ConversationalAI(Bots,AgentAssist,etc.)
------------------------------
Maragatham Sadaiyandi
Accenture Solutions Private Limited
------------------------------