Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Send email after each interaction

    Posted 03-18-2019 02:30
    Edited by Richard Dib 03-18-2019 02:30
    No replies, thread closed.
    Hello everyone

    would anyone know if its possible to have purecloud automatically or manually (via script) send an email to an external participant?

    Ideally would like the Conversation ID, Agent Name and Time and date of the call.

    Thank you
    #ArchitectureandDesign
    #Routing(ACD/IVR)
    #Telephony
    #Unsure/Other

    ------------------------------
    Richard Dib

    ------------------------------


  • 2.  RE: Send email after each interaction

    Posted 12-10-2019 12:46
    No replies, thread closed.
    Currently, there is no disconnect action.  What is used is a "Disconnect" button on the script that runs a secure IVR to do what you want (send Email in your case) then disconnects the interaction.


  • 3.  RE: Send email after each interaction

    Posted 07-16-2020 11:39
    No replies, thread closed.
    Hi Robert
    How can you send an email from a Ivr (inbound call flow?)?

    Thanks
    Luca

    ------------------------------
    Luca Assandro
    Lutech S.p.A.
    ------------------------------

    Original Message


  • 4.  RE: Send email after each interaction

    Posted 07-16-2020 12:00
    No replies, thread closed.
    Not with the current API, but it will be out when they start work on Email campaigns.  We have to use a web service to another provider to send it out.  Lately I have used a PowerApp with Power Automate from Microsoft.


Related Content