Hi everyone,
We are implementing an Open Messaging integration and need to send rich media messages, specifically Card and Carousel messages, from our backend (outbound from Genesys → customer).
I have reviewed the Genesys documentation, including the Open Messaging Normalized Message Format, but I cannot find a clear API example or a confirmed structure for sending:
Card-style or Carousel messages.
Our goal is to send these rich messages programmatically.However, the documentation only covers text messages, media attachments. I could not locate:
A JSON schema for cards
A working sample payload
Questions for the community:
1. Is Card / Carousel messaging officially supported in Open Messaging?
2. If yes, what is the exact API request body / JSON format for sending a card or carousel?
3. Are these rich templates only available via bot frameworks (Dialogflow, Lex, Architect Bots), or can they be sent directly through the Open Messaging API?
If anyone has an example, confirmation, or guidance on the correct approach, it would be greatly appreciated.
Thanks in advance!
#Integrations#PlatformAPI------------------------------
Vishnu CP
PS Consultant
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