Genesys Cloud - Main

I have a bot flow that will not update and maintain the session.activeintent as the new intents are collected throughout the flow.  Has anyone had issues with the intent switching back to a prior one. The example is I call in and say that I want to speak with a rep, which is an intent. I go down that path and the Intent sets as Speak to a rep, later I am asked why else I'm calling and that intent is captured as make an appointment. I can see in the execution data that Session.ActiveIntent is set to Speak to a rep, then I see the built in variable change to Appointment and then we then we get to the Exit Bot Block and it switches back to Speak to a rep. It won't stay updated to the new ActiveIntent.  Seems like it's a bug, but I am concerned this is how it works.

I have a bot flow that will not update and maintain the session.activeintent as the new intents are collected throughout the flow.  Has anyone had issues with the intent switching back to a prior one. The example is I call in and say that I want to speak with a rep, which is an intent. I go down that path and the Intent sets as Speak to a rep, later I am asked why else I'm calling and that intent is captured as make an appointment. I can see in the execution data that Session.ActiveIntent is set to Speak to a rep, then I see the built in variable change to Appointment and then we then we get to the Exit Bot Block and it switches back to Speak to a rep. It won't stay updated to the new ActiveIntent.  Seems like it's a bug, but I am concerned this is how it works.

@Steven Alix - Literally just ran into this exact same issue (Session.ActiveIntent randomly reverts to a previous intent). Did you figure out what was happening or open a ticket with Support, and if so, what did they say?

I have a bot flow that will not update and maintain the session.activeintent as the new intents are collected throughout the flow.  Has anyone had issues with the intent switching back to a prior one. The example is I call in and say that I want to speak with a rep, which is an intent. I go down that path and the Intent sets as Speak to a rep, later I am asked why else I'm calling and that intent is captured as make an appointment. I can see in the execution data that Session.ActiveIntent is set to Speak to a rep, then I see the built in variable change to Appointment and then we then we get to the Exit Bot Block and it switches back to Speak to a rep. It won't stay updated to the new ActiveIntent.  Seems like it's a bug, but I am concerned this is how it works.

I checked our support portal and we did not open a ticket yet. It's possible we'll try something else with the engineers building this flow.

Feels bug-like though.

@Steven Alix - Literally just ran into this exact same issue (Session.ActiveIntent randomly reverts to a previous intent). Did you figure out what was happening or open a ticket with Support, and if so, what did they say?

I have a bot flow that will not update and maintain the session.activeintent as the new intents are collected throughout the flow.  Has anyone had issues with the intent switching back to a prior one. The example is I call in and say that I want to speak with a rep, which is an intent. I go down that path and the Intent sets as Speak to a rep, later I am asked why else I'm calling and that intent is captured as make an appointment. I can see in the execution data that Session.ActiveIntent is set to Speak to a rep, then I see the built in variable change to Appointment and then we then we get to the Exit Bot Block and it switches back to Speak to a rep. It won't stay updated to the new ActiveIntent.  Seems like it's a bug, but I am concerned this is how it works.