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  • 1.  Session.ActiveIntent

    Posted 14 hours ago

    I have a bot flow that will not update and maintain the session.activeintent as the new intents are collected throughout the flow.  Has anyone had issues with the intent switching back to a prior one. The example is I call in and say that I want to speak with a rep, which is an intent. I go down that path and the Intent sets as Speak to a rep, later I am asked why else I'm calling and that intent is captured as make an appointment. I can see in the execution data that Session.ActiveIntent is set to Speak to a rep, then I see the built in variable change to Appointment and then we then we get to the Exit Bot Block and it switches back to Speak to a rep. It won't stay updated to the new ActiveIntent.  Seems like it's a bug, but I am concerned this is how it works.


    #ArchitectandDesign
    #ConversationalAI(Bots,VirtualAgent,etc.)

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    Steve Alix
    EDCi
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