Genesys Cloud - Main

Greetings all, 

I've recently inherited a Genesys implementation.  I'm going through the training and such but am trying to get the SMS working.  So far, the previous person set up the following:

• Purchased the SMS numbers
• Created a queue just for SMS
• Message routing is configured for the number listed on the queue
• Architect inbound message is configured
• I added my cell phone to External Contacts as well wondering if that would make a difference.

I can go on queue, and have that queue assigned to me.  If I text from my cell phone to the number in SMS I can see the text as the agent.  However, if I send an SMS as the agent to my cell phone then nothing shows up.  I can see the response in the Interactions, but nothing comes through to my cell.  I also have red triangle stating "error on delivery."  Previous guy left no documentation so I'm just piecing things together as I walk through the things that should be configured.  

Any suggestions to what I should be looking for to be able to get the outbound SMS to work?

Thanks in advance

#Unsure/Other

------------------------------
Todd 
------------------------------

If the original setup was not recent, do you know if you have completed the registration process that is required?

Please see: https://help.mypurecloud.com/articles/genesys-cloud-support-of-10dlc-10-digit-long-code/

Greetings all, 

I've recently inherited a Genesys implementation.  I'm going through the training and such but am trying to get the SMS working.  So far, the previous person set up the following:

• Purchased the SMS numbers
• Created a queue just for SMS
• Message routing is configured for the number listed on the queue
• Architect inbound message is configured
• I added my cell phone to External Contacts as well wondering if that would make a difference.

I can go on queue, and have that queue assigned to me.  If I text from my cell phone to the number in SMS I can see the text as the agent.  However, if I send an SMS as the agent to my cell phone then nothing shows up.  I can see the response in the Interactions, but nothing comes through to my cell.  I also have red triangle stating "error on delivery."  Previous guy left no documentation so I'm just piecing things together as I walk through the things that should be configured.  

Any suggestions to what I should be looking for to be able to get the outbound SMS to work?

Thanks in advance

#Unsure/Other

------------------------------
Todd 
------------------------------

Greetings all, 

I've recently inherited a Genesys implementation.  I'm going through the training and such but am trying to get the SMS working.  So far, the previous person set up the following:

• Purchased the SMS numbers
• Created a queue just for SMS
• Message routing is configured for the number listed on the queue
• Architect inbound message is configured
• I added my cell phone to External Contacts as well wondering if that would make a difference.

I can go on queue, and have that queue assigned to me.  If I text from my cell phone to the number in SMS I can see the text as the agent.  However, if I send an SMS as the agent to my cell phone then nothing shows up.  I can see the response in the Interactions, but nothing comes through to my cell.  I also have red triangle stating "error on delivery."  Previous guy left no documentation so I'm just piecing things together as I walk through the things that should be configured.  

Any suggestions to what I should be looking for to be able to get the outbound SMS to work?

Thanks in advance

#Unsure/Other

------------------------------
Todd 
------------------------------

Hi Todd,

I'm piecing together a existing inbound SMS set up also.  Do you know what "address" does and how to create one for SMS?

Greetings all, 

I've recently inherited a Genesys implementation.  I'm going through the training and such but am trying to get the SMS working.  So far, the previous person set up the following:

• Purchased the SMS numbers
• Created a queue just for SMS
• Message routing is configured for the number listed on the queue
• Architect inbound message is configured
• I added my cell phone to External Contacts as well wondering if that would make a difference.

I can go on queue, and have that queue assigned to me.  If I text from my cell phone to the number in SMS I can see the text as the agent.  However, if I send an SMS as the agent to my cell phone then nothing shows up.  I can see the response in the Interactions, but nothing comes through to my cell.  I also have red triangle stating "error on delivery."  Previous guy left no documentation so I'm just piecing things together as I walk through the things that should be configured.  

Any suggestions to what I should be looking for to be able to get the outbound SMS to work?

Thanks in advance

#Unsure/Other

------------------------------
Todd 
------------------------------

Greetings all, 

I've recently inherited a Genesys implementation.  I'm going through the training and such but am trying to get the SMS working.  So far, the previous person set up the following:

• Purchased the SMS numbers
• Created a queue just for SMS
• Message routing is configured for the number listed on the queue
• Architect inbound message is configured
• I added my cell phone to External Contacts as well wondering if that would make a difference.

I can go on queue, and have that queue assigned to me.  If I text from my cell phone to the number in SMS I can see the text as the agent.  However, if I send an SMS as the agent to my cell phone then nothing shows up.  I can see the response in the Interactions, but nothing comes through to my cell.  I also have red triangle stating "error on delivery."  Previous guy left no documentation so I'm just piecing things together as I walk through the things that should be configured.  

Any suggestions to what I should be looking for to be able to get the outbound SMS to work?

Thanks in advance

#Unsure/Other

------------------------------
Todd 
------------------------------

When you go to test, make sure that if you are the testing agent wanting to receive the test message, make sure your Utilization is set up to handle Web Messaging.

Greetings all, 

I've recently inherited a Genesys implementation.  I'm going through the training and such but am trying to get the SMS working.  So far, the previous person set up the following:

• Purchased the SMS numbers
• Created a queue just for SMS
• Message routing is configured for the number listed on the queue
• Architect inbound message is configured
• I added my cell phone to External Contacts as well wondering if that would make a difference.

I can go on queue, and have that queue assigned to me.  If I text from my cell phone to the number in SMS I can see the text as the agent.  However, if I send an SMS as the agent to my cell phone then nothing shows up.  I can see the response in the Interactions, but nothing comes through to my cell.  I also have red triangle stating "error on delivery."  Previous guy left no documentation so I'm just piecing things together as I walk through the things that should be configured.  

Any suggestions to what I should be looking for to be able to get the outbound SMS to work?

Thanks in advance

#Unsure/Other

------------------------------
Todd 
------------------------------