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  • 1.  SLA for the recovery of an archived recording

    Posted 03-11-2025 12:38
    No replies, thread closed.

    Hello all.

    What is the SLA time for the recovery of a recording that has been archived in Genesys Cloud?

    Thanks

    Regards


    #PlatformAdministration

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    Soraya Granda Segovia
    m
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  • 2.  RE: SLA for the recovery of an archived recording

    Posted 03-11-2025 13:09
    No replies, thread closed.

    Depends on size of file and how long it has been in their.  I have seen a 5 minute call take an hour and another to take 10 or 20 minutes.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: SLA for the recovery of an archived recording

    Posted 03-11-2025 13:30
    Edited by Soraya Granda Segovia 03-11-2025 13:30
    No replies, thread closed.

    Thanks!

    If I need to ask to Genesys, what is the SLA?. I suppose several hours.

    Regards



    ------------------------------
    Soraya Granda Segovia
    m
    ------------------------------

    Original Message


  • 4.  RE: SLA for the recovery of an archived recording
    Best Answer

    Posted 03-11-2025 14:06
    No replies, thread closed.

    No SLA stated, just this:  

    • Interactions in long-term storage can take several hours to restore.


    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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