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  • 1.  Speech Recognition in In-Queue Flow

    Posted 02-10-2021 15:49
    No replies, thread closed.
    All -

    I have a requirement where a can enable speech recognition in InQueue flow. E.g - "Please press 1 or say yes".

    I do not want to use to integrate with Bot here.

    Can someone please share input here ?
    #ArchitectureandDesign

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    Thanks,
    Anurag Gusain
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  • 2.  RE: Speech Recognition in In-Queue Flow

    Posted 03-07-2021 08:56
    No replies, thread closed.
    Hi @Anurag Gusain
    I am not sure if this is possible in an flow where Type = In-Queue. The ASR option is available on the objet Type = Menu, and Menu object is not available in In-Queue Flow.
    Alternative you have to build it as Inbound Flow and Jump from a flow to another.
    I hope it helps

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    Gennaro Montanino
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