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  • 1.  Speech/Voice Analytics User Group(s)

    Posted 02-04-2022 16:55
    No replies, thread closed.
    Are there any active User Groups focusing on voice and speech analytics?  Our customer would love to discuss best practice suggestions with any customers (or Product SME's) regarding any takeaways from deploying the Genesys Voice Analytics Platform.

    #Reporting/Analytics
    #Telephony

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    Thanks!

    Bob Shappell
    Avtex Solutions, LLC
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  • 2.  RE: Speech/Voice Analytics User Group(s)

    Posted 02-12-2022 22:14
    No replies, thread closed.
    Aside from the user forums for individual products like this one, here are a few:

    https://www.nist.gov/programs-projects/speech-analytics
    https://www.northridgegroup.com/blog/the-power-of-quality-monitoring-speech-analytics-working-together/
    https://customerthink.com/how-to-implement-speech-analytics-actionable-tips-from-top-industry-experts/

    Better would be for @Matt Lawson to create a forum around this topic or just share your ideas in the WEM Discussion
    https://community.genesys.com/communities/community-home?CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f



    ​​​

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Speech/Voice Analytics User Group(s)

    Posted 02-14-2022 10:13
    No replies, thread closed.
    Please share your discussion the WEM Community - we have (and always adding to) useful information for all WEM focused disciplines - lets start a discussion around your question :-)

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    Tracy
    Genesys
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    Original Message


  • 4.  RE: Speech/Voice Analytics User Group(s)

    Posted 02-18-2022 14:50
    No replies, thread closed.
    Hey @Bob Shappell, I love this post. Sorry for the late reply. Please, invite your customer(s) to the Genesys Community and let me know if I can do anything to help them get setup or feel welcome. We have events all the time and could definitely find something to do on Genesys Voice Analytics Platform. In fact, we have two AMAs coming up on the new Analytics Workspace feature, so their questions may fit into that. Learn more about the events here.

    Happy Friday and Cheers!

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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