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  • 1.  State calling curfews

    Posted 04-06-2024 16:51
    No replies, thread closed.

    We're looking for a simple solution to the states with variant dnc rules. Some states can't call before 9am, some can't call after 8pm, some can't call on Sunday. Is there no way to get current time or day of the week in a dialing rule? If state = x and day = sunday do not dial, if state = x and hour < 9 do not dial would be simple. Using 4 different filters/campaigns/schedules is unwieldy at best. I'm looking at using a data action to get the current time/day from a lambda, but I don't see a way to do that within the 2 rules limit for data action conditions that can encompass the am, pm, and sunday restrictions.


    #Outbound

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    Stephen Edwards
    DialAmerica
    Assistant Director
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  • 2.  RE: State calling curfews

    Posted 04-10-2024 01:01
    No replies, thread closed.

    Good luck keeping track of all that.  I would suggest you just use the Geoscrub function from DNC.com. @Ryan Thurman, could you shed light on that?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: State calling curfews
    Best Answer

    Posted 04-10-2024 20:28
    No replies, thread closed.

    GeoScrub is a great option. We have all the calling time restrictions for Federal and State built in with Genesys cloud. These are also customizable rules and cover other state issues like state holidays and states of emergencies. You can run Geoscrub real-time so that Genesys cloud will prevent calling time or state holiday violations. Feel free to reach out via my contact info below or better yet you can book a time directly via my link below to learn more. 

    Schedule a Meeting Now. Click here to book a time directly on my calendar.

     

    Regards,<u1:p></u1:p>

     

    Ryan Thurman
    Director of Sales & Marketing
    Contact Center Compliance

    707-480-5920

    ryan@dnc.com<u1:p></u1:p>



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    Ryan Thurman
    Contact Center Compliance
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    Original Message


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