Original Message:
Sent: 02-07-2026 06:33
From: Brian Jones
Subject: Status "What's in your mind " Update history
Greetings Waleed!
As you discovered in your other thread on this topic and this thread, unfortunately you cannot disable this field. Regarding your question here about seeing an audit/change history for that field, you'll want to open an Idea for that feature as well.
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Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
Original Message:
Sent: 02-06-2026 09:23
From: Waleed Khan
Subject: Status "What's in your mind " Update history
Hi Team ,
It seems our agent can update " What's in your mind " status message " in genesys profile . As per initial review we don't have useful permission for rightful restrictions nor did we have any Audit history for this update. Which is currently causing a compliance concern . Please let us know how soon we can have any of this feature available in genesys .
#PlatformAPI
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Waleed Khan
AI Consultant
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