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  • 1.  Summary Workbench Character limit

    Posted 10-27-2025 13:30
    Edited by Martin Bunting 10-27-2025 14:10
    No replies, thread closed.

    What is the character limit for a Copilot Summary? Our customer reports that their summaries can be quite large even when selecting the concise option. The CRM they are exporting the summary to has a 900-character limit, and they would like to know if there is a way to set a limit on the summary's character count.

    The definition of Concise is as follows, but what is the character limit?

    • Concise: The system generates a summary that contains fewer words and only critical details.


    #AIConfiguration
    #AICopilot(Agent,SupervisorAdmin)

    ------------------------------
    Martin Bunting
    New Era Technology
    Senior Solutions Consultant
    ------------------------------



  • 2.  RE: Summary Workbench Character limit
    Best Answer

    Posted 10-27-2025 21:28
    No replies, thread closed.

    Hi Martin,

    It looks like it is 20000 which is a limit in the snip for the word counter post that was posted a couple of weeks ago. We are in a similar boat to you where our CRM has a limit of 1000 characters. We are looking to use a custom prompt to limit this in the new feature enhancement that's coming on 5th Nov 2025.

    Cheers,



    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------



  • 3.  RE: Summary Workbench Character limit

    Posted 10-27-2025 22:05
    No replies, thread closed.

    Deepa, thanks for the quick reply. The new feature enhancements you mentioned are these: the Advanced Summary Customization mentioned in the roadmap for later this year?



    ------------------------------
    Martin Bunting
    New Era Technology
    Senior Solutions Consultant
    ------------------------------

    Original Message


  • 4.  RE: Summary Workbench Character limit

    Posted 10-27-2025 22:13
    No replies, thread closed.

    yes - that's the one. Advanced summary customisation where we can add prompts. I think this feature is coming on 5/11/25



    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------

    Original Message


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