Genesys Cloud - Main

Morning, 

Trying to get some clarity here after not seeing anything definitive... may just be overlooking something obvious.

I'm setting up a new instance that will host two distinct customers (Team A and Team B) within a company. Each will have it's own supervisors with varying responsibilities. At the most basic, we'll want to restrict supervisors for Team A to not be able to administer, see/access recordings, modify queues, etc... for team B. 

I'd think that this would be done via conditions  at the permission level, but not seeing this. 

What am I missing? Is this possible? 

Thanks
Dean.
#PlatformAdministration

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

This will be possible when the coming feature, Divisions, goes into production

https://help.mypurecloud.com/articles/divisions-overview/

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 01-22-2019 11:23
From: Dean Thames
Subject: Supervisor Admin Permissions - Limit by Team Structure

Morning,

Trying to get some clarity here after not seeing anything definitive... may just be overlooking something obvious.

I'm setting up a new instance that will host two distinct customers (Team A and Team B) within a company. Each will have it's own supervisors with varying responsibilities. At the most basic, we'll want to restrict supervisors for Team A to not be able to administer, see/access recordings, modify queues, etc... for team B.

I'd think that this would be done via conditions  at the permission level, but not seeing this.

What am I missing? Is this possible?

Thanks
Dean.
#PlatformAdministration

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

At least, I think it will...I'm not positive on all the aspects of what Divisions will cover. It covers Queues and Users, but I haven't played with it to know to what extent.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 01-22-2019 15:08
From: George Ganahl
Subject: Supervisor Admin Permissions - Limit by Team Structure

This will be possible when the coming feature, Divisions, goes into production

https://help.mypurecloud.com/articles/divisions-overview/

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 01-22-2019 11:23
From: Dean Thames
Subject: Supervisor Admin Permissions - Limit by Team Structure

Morning,

Trying to get some clarity here after not seeing anything definitive... may just be overlooking something obvious.

I'm setting up a new instance that will host two distinct customers (Team A and Team B) within a company. Each will have it's own supervisors with varying responsibilities. At the most basic, we'll want to restrict supervisors for Team A to not be able to administer, see/access recordings, modify queues, etc... for team B.

I'd think that this would be done via conditions  at the permission level, but not seeing this.

What am I missing? Is this possible?

Thanks
Dean.
#PlatformAdministration

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

Thanks George... 

This helps. Divisions make sense.

Seems to me like if you had the ability to set some conditions at the permission level it could work too: 

Admin>Queue> Edit / Condition>Queue = CustomerService

I believe that will work for call recording now.

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

Original Message:
Sent: 01-22-2019 15:10
From: George Ganahl
Subject: Supervisor Admin Permissions - Limit by Team Structure

At least, I think it will...I'm not positive on all the aspects of what Divisions will cover. It covers Queues and Users, but I haven't played with it to know to what extent.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 01-22-2019 15:08
From: George Ganahl
Subject: Supervisor Admin Permissions - Limit by Team Structure

This will be possible when the coming feature, Divisions, goes into production

https://help.mypurecloud.com/articles/divisions-overview/

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 01-22-2019 11:23
From: Dean Thames
Subject: Supervisor Admin Permissions - Limit by Team Structure

Morning,

Trying to get some clarity here after not seeing anything definitive... may just be overlooking something obvious.

I'm setting up a new instance that will host two distinct customers (Team A and Team B) within a company. Each will have it's own supervisors with varying responsibilities. At the most basic, we'll want to restrict supervisors for Team A to not be able to administer, see/access recordings, modify queues, etc... for team B.

I'd think that this would be done via conditions  at the permission level, but not seeing this.

What am I missing? Is this possible?

Thanks
Dean.
#PlatformAdministration

------------------------------
Dean Thames
Koch Business Solutions
------------------------------