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  • 1.  Telephone User Interface for deleting a voicemail

    Posted 08-14-2017 21:58
    No replies, thread closed.

    While it shows the prompts in the documentation it appears that this feature does not work. Anyone else experiencing this? Don't say use the desktop as this is cube area and the company policy for my customer is not to have sound cards in the workstation and saying "Delete Message" works sometimes.



  • 2.  RE: Telephone User Interface for deleting a voicemail

    Posted 08-22-2017 12:28
    No replies, thread closed.

    When using the TUI to delete a voicemail, you can hit "7" on your key pad, or say either "delete message" or "delete voice mail". 



  • 3.  RE: Telephone User Interface for deleting a voicemail

    Posted 08-22-2017 17:58
    No replies, thread closed.

    I can't find any attachments.  As a note - before I replied - I tried all three of the options that I mentioned this morning, and they all successfully deleted the voicemail message.?



  • 4.  RE: Telephone User Interface for deleting a voicemail

    Posted 08-23-2017 11:28
    No replies, thread closed.

    Hi Bill  ---  I am the customer that Bob King is referring to.

    I am not sure if we don't have something set up right or what but our key pad does not work for deleteing voicemails , getting to voicemails or any other menu item.

    We can use it to transfer with and dial other extensions with but when it comes to the other items it doesn't work.

    I have a ticket opened under  -     that hasn't been addressed yet.  

    Reference ID: ed8e826b-4df7-481a-8585-820919efc6a9

    Date: Wed Jul 12 07:35:28 UTC 2017

     

    any advice as updating the system or phones to get this feature to work?

    Thanks in advance,

    Dawn



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