Certainly! Our Beta is already advertised on Beta HQ, and if everything goes as planned, we will open enrollment on August 18. Please check Beta HQ for next steps.
Original Message:
Sent: 08-13-2025 14:52
From: Melissa Callender
Subject: The Genesys Webinar on the New Navigation Experience Is Here!
Hey @Zoltan Juricskay - our organization is interested in joining the Beta (for our Production and Dev environments).
The reason for this is that we will be onboarding new agents (in the coming weeks) and would like for the new UI to be their experience rather than the current version.
Can we make this work
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Melissa Callender
Senior Operations Specialist
Ontario Teachers Pension Plan
Original Message:
Sent: 08-07-2025 06:14
From: Zoltan Juricskay
Subject: The Genesys Webinar on the New Navigation Experience Is Here!
We're excited to announce that the Genesys webinar on the new navigation experience is now available to the public!
This comprehensive session includes:
Overview
When we talk about a new navigation system and information architecture, we're referring to how users move through Genesys Cloud - what the menu looks like, how it's organized, and how information is grouped. This is a visual and usability enhancement. There is no change in functionality, nothing is being added or removed. Our goal is to reorganize the interface to better align with how people actually work. We're also making accessibility improvements to ensure a more inclusive experience for all users, including those using assistive technologies.
Rollout Plan
We're taking a phased approach:
Early Preview
We're currently in a pre-beta Early Preview phase. This webinar is part of that effort. We're actively engaging with customers to gather early feedback and tailor the rollout.
Beta Launch
On the 18th of August, we'll begin our Beta phase, opening access to more users via Beta HQ.
Early adaptor GA
We're targeting End of September for General Availability, with an early adapt period. During this period, admins can manage on a per user basis who stays on the legacy experience and who transitions. This early adapt phase will last one month. Running two environments in parallel is resource-intensive, so after that period, we'll shift focus back to delivering features you care about most.
Full Enablement
Our goal is to complete the rollout by the end of October, ahead of the busy end-of-year season.
Webinar link
Webinar Video (in new window)
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Zoltan Juricskay
Product Manager
Genesys - Employees
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