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The Genesys Cloud Q&A Show: The Above Average Joes Answer Your Tough Questions!

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  • 1.  The Genesys Cloud Q&A Show: The Above Average Joes Answer Your Tough Questions!

    Posted 09-06-2022 15:58
    Edited by Matt Lawson 09-21-2022 11:26
    No replies, thread closed.
    They're baaaaccck!

    @George Ganahl and @Patrick Johnson two Pro Services Principal Consultants, or also known as our very own "Above Average Joes," tackle some very difficult community questions ranging the gamut of topics including:

    2:38 - Q1 Flow Triggers
    9:20 - Searching Outbound Email Interactions
    15:25 - Tagging Callback Interactions
    19:39 - Busy Fax Signal
    26:21 - Dialogflow Delays
    29:53 - Recall Attempts
    33:13 - Call Recording Policy
    39:22 - Schedule Callbacks
    42:40 - Custom Contactable Time Sets

    We also highlight a new website revamp that, if you     leave your valuable feedback, could score you a prize from our amazing Prize Wall! 


    This Q&A Show doesn't get any meatier than this. Let us know in the comments below if this episode sparks even more questions or entices you to comment on your experiences dealing with the topics listed above. We'd love to hear your thoughts and/or get an answer for you. Enjoy the show!
    ​​​
    #GenesysCloudCXQAEpisode

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    Nicole Milliken
    Genesys - Employees
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  • 2.  RE: The Genesys Cloud Q&A Show: The Above Average Joes Answer Your Tough Questions!

    Posted 09-06-2022 23:35
    No replies, thread closed.
    So, in your estimation, tough means that no one answered them in some time.  I would rather see Genesys speak to some of the ones that have 16-20 replies where real discussion takes place.  I'll challenge you to find zero answered questions for the next one!

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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