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  • 1.  Time Off Limit Waitlist not working

    Posted 08-25-2023 12:04

    Have everything set up to appropriately count against the time off limit and then be wait listed after, but time off requests are not showing as Pending-Waitlisted, only as "pending." Have done this multiple times in other orgs for other clients with success; same set up in a new US West org is presenting issues. 

    have confirmed that time off limit/plan are set up and in the same management unit; agents are being presented with "your waitlist position will be..." when requesting, but when it reaches the admin, the status and limit are not showing correctly. 

    Looking for solutions. 


    #Workforce Engagement Management

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    Shelby Cronk
    ConvergeOne, Inc.
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  • 2.  RE: Time Off Limit Waitlist not working

    Posted 08-30-2023 09:18

    Hi Shelby,

    I've posted the question to dev. In the meantime, this does seem unusual. May I suggest placing a support ticket for this? According to your screenshots, it seems unusual. 



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    Damaris Scott
    Genesys - Employees
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    Original Message


  • 3.  RE: Time Off Limit Waitlist not working

    Posted 08-31-2023 18:22

    Update on the resolution:

    Agent must not only be a member of a management unit but also assigned to a work plan; expected behavior is to also require a published schedule.  After testing, it seems to work as long as the agent is assigned to a work plan regardless of whether or not a schedule is published. 



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    Shelby Cronk
    ConvergeOne, Inc.
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    Original Message


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