Genesys Cloud - Main

Hi there,

I'm curious why the transcript ends at an hour and 10 minutes, but the call length is an hour and 42 minutes. Is there a timeframe that the transcript runs for?

There was no hold, no transfer. It just says, "The interaction has ended" but the call continues without the transcript.

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Hey Caitlyn,

You may want to reach out to Product Support to investigate that transcription. Off of the top of my head, I'm not sure why that transcription would end early. I took a look at our Limitations with Voice Transcription page in the Resource Center, and the closest thing that I saw was a 10 hour limitation, but your call definitely didn't hit that limit.