Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Transfer to ACD - Flow variables carried over?

    Posted 08-08-2020 04:39
    No replies, thread closed.
    If I have a transfer to ACD Queue task in an in-queue call flow, will any flow.xxxx variables be carried across to that transfer?  Or will that "segment" start a fresh instance of the in-queue call flow?  I need to make sure any flow variables I've set in the original in-queue processing don't get carried.
    #Routing(ACD/IVR)

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------


  • 2.  RE: Transfer to ACD - Flow variables carried over?

    Posted 08-08-2020 15:51
    No replies, thread closed.
    No.  Remember there are 3 types of variables/attributes.  

    Task.myvariable can only be used within that task and don't carry over to the rest of the flow or other flows
    Flow.myvariable can only be used within that flow and doesn't carry over to other flows or transfers
    Set Attribute and UUIData are the only ways to preserve variables across flows, transfer internally and even transfers outside of Genesys Cloud through SIP trunks.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Transfer to ACD - Flow variables carried over?

    Posted 08-08-2020 17:11
    No replies, thread closed.
    Thanks Robert, that was my read of it - was just looking for confirmation :)

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------

    Original Message


Related Content