Genesys Cloud - Main

Hello,

We have a requirement Trigger an alert to the agent when a WhatsApp not answered interaction exceeds three minutes.

Is it possible? 

Thank you in advance

Anna

#DigitalChannels

------------------------------
Anna Mazor
ITNAV-Pro Ltd.
------------------------------

Hello Anna,

Hello Anna,

You should be able to create an alert rule by navigating to the following area:

To create an alert rule, follow these steps:

1. Navigate to Performance > Workspace > Other > Alert Rules.
2. In the Alert Rules workspace, click Add .

------------------------------
Jason Kleitz
Genesys - Employees
------------------------------

Original Message:
Sent: 8/20/2024 4:29:00 PM
From: Jason Kleitz
Subject: RE: Trigger an alert to the agent

Hello Anna,

Hello Anna,

You should be able to create an alert rule by navigating to the following area:

To create an alert rule, follow these steps:

1. Navigate to Performance > Workspace > Other > Alert Rules.
2. In the Alert Rules workspace, click Add .

------------------------------
Jason Kleitz
Genesys - Employees
------------------------------