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  • 1.  Trigger an alert to the agent

    Posted 08-20-2024 10:45
    No replies, thread closed.

    Hello,

    We have a requirement Trigger an alert to the agent when a WhatsApp not answered interaction exceeds three minutes.

    Is it possible? 

    Thank you in advance

    Anna


    #DigitalChannels

    ------------------------------
    Anna Mazor
    ITNAV-Pro Ltd.
    ------------------------------


  • 2.  RE: Trigger an alert to the agent
    Best Answer

    Posted 08-20-2024 16:29
    No replies, thread closed.

    Hello Anna,

    Hello Anna,

    You should be able to create an alert rule by navigating to the following area:

    To create an alert rule, follow these steps:

    1. Navigate to Performance > Workspace > Other > Alert Rules.
    2. In the Alert Rules workspace, click Add .


    ------------------------------
    Jason Kleitz
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Trigger an alert to the agent

    Posted 08-21-2024 00:42
    No replies, thread closed.

    THANS

     

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    Anna Mazor

    CEO

    Voice     +972-3-9281518 

    mobile   +972-52- 63 44418

    P.A, Carmit 03-9281590     

     

     




    Original Message


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