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Hello Community !

We have a need around the outbound campaign process (voice and mail) and I'm not able to apply this process using Genesys rules/sequence.

The process we must follow is the following:

• we have a list of contact with phone numbers and email adresses
• we start with a voice campaign first and the result are displayed in the column CallRecordLastAttempt-CellPhone with a date/time
• we would like to trigger automatically the email campaign 24 hours after this attempt for each contact

I tried to use rules but I don't find any way to achieve this.

Do you have any idea how to proceed ?

Thanks in advance for any clue you cloud bring !

Have a nice day.

Adrien

#OutboundCampaign

#email

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Adrien Boutet
Experis

Project Manager
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@Adrien Boutet
There is the following process automation trigger topic that may be useful for you: v2.outbound.voice.campaigns.contact.postContact
There is also a "preContact" variation of this topic. This is not involving the "CallRecordLastAttempt-CellPhone" column, but it's a channel for events that fire after contacts are called in outbound voice campaigns. Using automation triggers you could respond to these events by invoking an Architect flow that waits 24 hours and then calls a data action to start the email campaign.
-Jacob

Thanks for your answer Jacob, it's an interesting lead but unfortunately, this topic does not support process automation (it's just an event bridge), can not find it from the triggers:

Still looking for a solution for this...

Globally I feel that there is no simple way to sequence properly outbound contacts between channel (voice, mail, sms) dynamically.

If some users have already worked with outbound contact automate, any clue will be appreciated.

Adrien