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  • 1.  Triggering API Call on Agent Transfer or Exit During Live Call

    Posted 09-05-2025 19:00

    Is there an action that can be taken when an agent either transfers the call, or the moment the agent leaves the conversation?, We would like to take a data action to call an api endpoint Post-call flow will not work because it only works after the entire call has ended


    #PlatformAPI

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    Ryan Singson
    IT
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  • 2.  RE: Triggering API Call on Agent Transfer or Exit During Live Call

    Posted 09-05-2025 19:41

    Try triggering on event v2.detail.events.conversation.{id}.user.end and the "disconnectType": you are interested in and run a workflow that then runs the data action

    https://help.mypurecloud.com/articles/overview-of-triggers/



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    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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