Try triggering on event v2.detail.events.conversation.{id}.user.end and the "disconnectType": you are interested in and run a workflow that then runs the data action
https://help.mypurecloud.com/articles/overview-of-triggers/
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George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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Original Message:
Sent: 09-05-2025 18:59
From: Ryan Singson
Subject: Triggering API Call on Agent Transfer or Exit During Live Call
Is there an action that can be taken when an agent either transfers the call, or the moment the agent leaves the conversation?, We would like to take a data action to call an api endpoint Post-call flow will not work because it only works after the entire call has ended
#PlatformAPI
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Ryan Singson
IT
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