Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  two campaignwith the same contact list

    Posted 06-29-2018 05:44
    No replies, thread closed.
    Hello!

    We would like to have 2 campaings running in the same time but they are using the same contact list.

    The results of the filters for each campaing have no contacts in common so there is no risk of mixing the campaings.

    Is this possible to have to campaings running in the same time and using the same contact list?

    Thank you for your help!


    ------------------------------
    Elisa Rolland
    L'Olivier Assurance
    ------------------------------


  • 2.  RE: two campaignwith the same contact list

    Posted 06-29-2018 08:53
    No replies, thread closed.
    Elisa Rolland,

    Thank you for taking the time to post your question. Unfortunately you cannot run 2 campaigns on the same contact list even if they have different contact list filters. Out of curiosity what is the reason you want it to be in the same contactlist but the filters don't have any overlap in contacts? You could do the filter manually before uploading and then just have 2 separate lists assuming that works for your business need.

    Thanks,


    ------------------------------
    Caitlin Kaphaem
    Genesys
    Team Lead Outbound Software Engineer
    ------------------------------

    Original Message


  • 3.  RE: two campaignwith the same contact list

    Posted 06-28-2019 16:48
    Edited by Matt Lawson 07-01-2019 10:02
    No replies, thread closed.
    Hello @Caitlin Caitlin Kaphaem,
    I have the same issue with a client. They use PC for 20 agents and use a different contact list for each agent (contacts are agent-owned). In this case they don't want to upload 20 lists every week.... Do you have an idea how can we fix this?

    ------------------------------
    Diana Boraschi
    Datanet Internacional (Costa Rica) S.A.
    ------------------------------

    Original Message


  • 4.  RE: two campaignwith the same contact list

    Posted 07-02-2019 13:41
    No replies, thread closed.
    Diana,

    Thank you for posting your question. At this time I can't think of a better solution. They could have a skill for each agent and have an outbound rule that adds a skill to the call based on something in the list that would identify which agent it belongs to. Then it would use skills based routing to attempt to give that contact to the agent. Unfortunately this isn't a guarantee since skills based routing does give up at some point if there isn't an agent available with that skill. There has been interest in an agent owned contact feature. It would have the admin select a column from their contact list that contains the agent name and then it would only give those records to the agent it belongs to. If you have interest in a feature like that, please vote up this Aha! idea CLOUT-I-162 and add details about the implementation you would like to see. 

    Thanks,

    ------------------------------
    Caitlin Kaphaem
    Genesys - Employees
    ------------------------------

    Original Message


Related Content