I replicated your scenario and I was able to obtain notifications from the event topics having a similar scenario as yours.
What I detected in your code is that the ConversationId is not correctly obtained.
else if (data.GetType() == typeof(NotificationData<QueueConversationCallEventTopicCallConversation>))
{
var conversation = (NotificationData<QueueConversationCallEventTopicCallConversation>)data;
else if (data.GetType() == typeof(NotificationData<QueueConversationCallEventTopicCallConversation>))
{
var conversation = (NotificationData<QueueConversationCallEventTopicCallConversation>)data;
// Realtime notification topics subscriptions using conversation id
Hopefully this works for you.
Original Message:
Sent: 06-18-2025 08:41
From: Rajeev Gupta
Subject: unable to receive event notification
Hello Thirumurugan,
please guide, how can proceed, already verified the client have necessary permission.
------------------------------
Rajeev Gupta
Original Message:
Sent: 06-09-2025 09:31
From: Rajeev Gupta
Subject: unable to receive event notification
Hello Thirumurugan,
I have verified i, suggested permission as per Genesys document already have, please see the attached image.
------------------------------
Rajeev Gupta
Original Message:
Sent: 06-03-2025 11:29
From: Thirumurugan Balamurugan
Subject: unable to receive event notification
There you go. The token which you in api explorer is different from token you used in your code. So mostly if you assign appropriate roles and permission to the client credentials, then it should work
Thanks,
Thirumurugan
------------------------------
Thirumurugan Balamurugan
Senior PS Consultant
Original Message:
Sent: 06-02-2025 14:21
From: Rajeev Gupta
Subject: unable to receive event notification
Hi Thirumurugan,
I am using client credentials to generate the token.
------------------------------
Rajeev Gupta
Original Message:
Sent: 06-02-2025 03:29
From: Thirumurugan Balamurugan
Subject: unable to receive event notification
Hi Rajeev,
Which token is being used to recieve these notifications? are you using same user credentials that is used in api explorer or you are using client credentials to generate the token?
Thanks,
Thirumurugan
------------------------------
Thirumurugan Balamurugan
Senior PS Consultant
Original Message:
Sent: 05-30-2025 10:46
From: Rajeev Gupta
Subject: unable to receive event notification
Hi John,
thanks for your reply, yes, I have tried with API explorers, getting the event notification in real time, but when my application not receiving, issue with event related topic notification other topic notification works fine. working on the customer requirement, raised the support ticket too.
referring Genesys document:
Using API Explorer
------------------------------
Rajeev Gupta
Original Message:
Sent: 05-28-2025 09:23
From: John Carnell
Subject: unable to receive event notification
Hi Rajeev,
Did you try the API explorers' online event listening to see if the event itself is getting generated? If you do not see an event there, then the event is never generated. I doubt it is the SDK if you are getting other events and processing them successfully, as it is all the same code being used for event processing.
Thanks,
John
------------------------------
John Carnell
Director, Developer Engagement
Original Message:
Sent: 05-22-2025 15:38
From: Rajeev Gupta
Subject: unable to receive event notification
I have subscribed the event topics using NotificationHandler(dotnet/C#) which is not working, but other notification topics working fine like agent activity, queue observations
see the below code for event subscriptions & receive response :
var handler = new NotificationHandler();
Console.WriteLine("Challnel Id : " + handler.Channel.Id);
var IdList = new List<string>();
// Agent ID
IdList.Add("fdsafdsafdsafdsafdsafdsafdsafdsafdasfdsafd");
IdList.Add("fdsafdsafdsafdsafdsafdsafdsafdsafdasfdsafd");
AddRemoveTopics.SubscribeAgentActivityTopics(handler, IdList);
// Queue subscription
IdList = new List<string>();
IdList.Add("dsafdsafdsafdsafdsafdsafdsafdsafdasfdsafd");
IdList.Add("dsafdsafdsafdsafdsafdsafdsafdsafdasfdsafd");
IdList.Add("dsafdsafdsafdsafdsafdsafdsafdsafdasfdsafd");
AddRemoveTopics.SubscribeQueueConversationsCallTopics(handler, IdList); //Conversation call topics subscription eg: handler.AddSubscription($"v2.routing.queues.{queueid}.conversations.calls", typeof(QueueConversationCallEventTopicCallConversation));
AddRemoveTopics.SubscribeQueueObservation(handler, IdList); // Queue observations subscription eg handler.AddSubscription($"v2.analytics.queues.{queueid}.observations", typeof(StatEventQueueTopicStatsNotification));
// Handling the response
handler.NotificationReceived+= (data) =>
{
if (data.GetType() == typeof(NotificationData<AgentActivityChangedTopicAgentActivity>)
{
// working fine
}
else if (data.GetType() == typeof(NotificationData<QueueConversationCallEventTopicCallConversation>))
{
var conversation = (NotificationData<QueueConversationCallEventTopicCallConversation>)data;
// Realtime notification topics subscriptions using conversation id
if (convID != ConversationId)
{
convID = ConversationId;
handler.AddSubscription($"v2.detail.events.conversation.{ConversationId}.acw", typeof(AcwDetailEventTopicAfterCallWorkEvent));
handler.AddSubscription($"v2.detail.events.conversation.{ConversationId}.acd.start", typeof(AcdStartDetailEventTopicAcdStartEvent));
handler.AddSubscription($"v2.detail.events.conversation.{ConversationId}.acd.end", typeof(AcdEndDetailEventTopicAcdEndEvent));
handler.AddSubscription($"v2.detail.events.conversation.{ConversationId}.user.end", typeof(UserEndDetailEventTopicUserEndEvent));
handler.AddSubscription($"v2.detail.events.conversation.{ConversationId}.user.start", typeof(UserStartDetailEventTopicUserStartEvent));
handler.AddSubscription($"v2.detail.events.conversation.{ConversationId}.customer.end", typeof(CustomerEndDetailEventTopicCustomerEndEvent));
handler.AddSubscription($"v2.detail.events.conversation.{ConversationId}.customer.start", typeof(CustomerStartDetailEventTopicCustomerStartEvent));
handler.AddSubscription($"v2.detail.events.conversation.{ConversationId}.wrapup", typeof(WrapupDetailEventTopicWrapupEvent));
}
Console.WriteLine($"Conversation ConversationCallEventTopicCallConversation call: {conversation.EventBody}");
// No issue with the real time subscription & queue conversation call topic also working fine
}
else if (data.GetType() == typeof(NotificationData<AcwDetailEventTopicAfterCallWorkEvent>))
{
// Not working
}
else if (data.GetType() == typeof(NotificationData<AcdStartDetailEventTopicAcdStartEvent>))
{
// not working
}
else if (data.GetType() == typeof(NotificationData<AcdEndDetailEventTopicAcdEndEvent>))
{
// not working
}
else if (data.GetType() == typeof(NotificationData<UserEndDetailEventTopicUserEndEvent>))
{
//not working
}
else if (data.GetType() == typeof(NotificationData<UserStartDetailEventTopicUserStartEvent>))
{
// Not working
}
else if (data.GetType() == typeof(NotificationData<CustomerEndDetailEventTopicCustomerEndEvent>))
{
// Not working
}
else if (data.GetType() == typeof(NotificationData<CustomerStartDetailEventTopicCustomerStartEvent>))
{
// Not working
}
else if (data.GetType() == typeof(NotificationData<WrapupDetailEventTopicWrapupEvent>))
{
// Not working
}
};
Apricate you help:
#PlatformAPI
#PlatformSDK
------------------------------
Rajeev Gupta
------------------------------